FAQ
Q: Are you a factory or a trading company?
A: Factory. Founded in 1997, now in Wuhan CN. Authorized to engage in import-export business. Welcome to visit our factory!
Q: I’m wondering if your machine can print on my product.
A: Please show me your product and characters by email or express, then we will film the process of printing and then send you the video and printing samples. All the freight cost shall be borne by the buyer.
Q: I have never operated inkjet printer before, is it hard?
A:We will provide English Service Manual and Unpacking together with the printer. It is easy to use.
Q:How about the ink consumption?
A:It’s related to the content you print on and your daily capacity. 1L of ink can print 70 million characters. The proportion of ink and solvent is 1:8.
42ML ink, ink color: black, red, blue, yellow.
Ink consumption, different printing height can printing different letters:
12.7mm -- 188,026 letters ;
10mm -- 304,284 letters ;
8mm -- 416,112 letters;
5.5mm -- 1,092,657 letters;
3.6 -- 2,055,921 letters;
2.7 -- 4,006,410 letters.
Q: How to ensure the order safe since it’s the first cooperation?
A:We are a member of Alibaba Trade Assurance Service which can help ensure the security of orders.
Q: How do I do if the machine goes wrong?
A:First,please film a video to demonstrate the problem. Our professional after-sales engineer will test according to the problem and provide you with solutions.
Second, as for non-artificial damaged part, the spare part is free within the warranty period. The freight cost of spare part shall be borne by buyer.
Q:What about your service?
A:We offer 7*24 hours online service, feel free to contact us.
